HeySpin Online Casino Review - FAQ

Age Limit
HeySpin
HeySpin is not available in your country. Please try:
Deposit methods
VisaMasterCardNetellerPaysafe CardPayPalTrustlySkrill
Trusted by
UK Gambling CommissionMalta Gaming Authority

FAQ

Find the most asked questions about HeySpin Casino here.

How to play at HeySpin Casino?

If you want to play for real money at HeySPin Casino, you need to create an account first. This is a simple process that will take only a couple of minutes of your time. You need to register for an account and fill in an application with your details.

Make sure that you enter the correct details because you will have to verify your account before you can make a withdrawal of your winnings. Don't forget to claim the welcome bonus the first time you deposit into your new account?

Are my details safe at HeySpin Casino?

Yes, HeySpin Casino utilizes the latest encryption technology to make sure that all your personal and financial details are safe.

Why do I have to send my documents?

You need to send documents to prove that you are of legal age to gamble and that you are who you say you are. The casino needs your documents to validate that funds are being sent to the right person.

All your documents are received and secured in an access-restricted manner, so there is nothing to be worried about. Once you verify your account you don't have to do that again. Keep in mind that the casino reserves the right to request additional documents at any time they believe it is necessary.

Are the games at the HeySpin Casino fair?

HeySpin offers fair play at all times. All their games use Random Number Generator and are regularly tested by third-party agencies.

How to claim the welcome bonus?

The only thing that you have to do to claim the welcome bonus is to make the requiring deposit. Once you do, the funds will be transferred to your account immediately. The welcome bonus at HeySpin Casino is a 100% match deposit that will drastically increase your balance.

I made a deposit but I haven’t received a bonus. Why is that so?

When you try to claim a bonus, you need to make at least a minimum deposit to qualify for the bonus. If you failed to do that, this is probably the reason why you haven’t received your bonus. We suggest you read the terms and conditions before you try to claim a bonus. If the problem persists, the best thing you can do is to contact Customer Support.

I received a bonus I didn’t claim. Why is that so?

Some bonuses at the casino are added automatically when you make the requiring deposit. This is because the promotion is running during the period you made a deposit. If you don’t want to play with the bonus funds, you need to contact Customer Support and they will remove the bonus from your account.

How to know whether I wagered my bonus enough?

Each bonus you receive from the casino comes with wagering requirements that you have to meet before requesting a withdrawal. You can easily check the status of your bonus at any time when you access 'My Account' and view 'remaining wagering requirements.

How can I stop receiving bonuses?

The welcome bonus at HeySpin is automatic and you can’t remove it. Anyhow, after that, if you don’t wish to receive any bonuses you should contact Customer Support and no further bonuses will be added to your account.

How do I deposit?

Depositing to your account is very simple. You need to have a real-money account first, and once you do, log into your account and head to the Cashier. Select the Deposit section and choose the payment method you want to use. Enter the amount you wish to deposit and confirm the transfer. Your funds should reflect in your account very fast.

What payment methods are available at HeySpin Casino?

HeySpin Casino has added many different payment methods to make things easier for the players. Some of the payment methods include the following ones:

Credit and debit cards:

Alternative Payment methods:

Keep in mind that the payment methods may vary, depending on where you reside. The best thing you should do is to head to the Cashier and all the payment methods that are available for you will be listed.

Can I see the previous deposits that I have made?

If you want to check your past deposits you need to click on ‘My Account’ and then the ‘Transaction History’ tab. Select 'My Deposits' from the drop-down menu and select the period that you wish to view.

Why I can’t deposit with my Visa?

If this is your first time making a deposit using your Visa card, then the bank may be applying restrictions to it. In some other cases, it may be possible that you are entering the wrong details.

I have deposited via wire transfer but my funds don't appear in my account. Why is that so?

In some cases, it can take up to 5 days for the funds to reflect in your account. Once the funds are available, the casino will update your account balance and notify you by email.

Why is my deposit still pending, but the money has been taken from my account?

Sometimes the casino must perform extra security checks, and for that reason, the deposit is not reflected in your paying account.

How to make a withdrawal of my winnings?

Making a withdrawal is a simple procedure and you will be done very fast. All you have to do is to head to the casino and click on the Cashier and select the Withdrawal section.

Choose the payment method you want to use and enter the amount you wish to withdraw. Keep in mind that withdrawals are not immediate as deposits. The casino needs to go over your session and check for irregularities before they release the funds.

Can I cancel my withdrawal request?

Yes, you can cancel your withdrawal if it is still pending. This is usually within 48 hours from the date of request. Head to the Cashier and click on the Pending Cash Out button and select the transaction you wish to cancel and click on the ‘Transfer Money Back to Your Account’. The funds will be transferred to your account and you can play with it.

Do I have to send documents every time I request a withdrawal?

As a rule, you have to send copies of legal documents to verify your account. You have to do that once and when you are done you don’t have to go through the verification procedure again. Anyhow, the casino reserves the right to request additional documents if they believe it is necessary.

How can I send documents to the casino?

There are two different ways you can send documents, via email or post. Once the casino receives your documents they will save them and any future cash-out request should be processed and approved without any delays.

What do I do if I forget my password?

If you happen to forget your password you can easily change it. Just click on the Forgot Password link and follow the simple instructions.

What are reward points?

HeySpin rewards its loyal players by giving them reward points every time they play at the casino. You have to register for an account and every time you make a real money bet you will receive reward points. Once you accumulate enough points, you can redeem them. You will receive 1 reward point for every $40 you wager. The maximum amount you can receive per month from your Reward Points is limited to $100.

What will happen with my reward points if I close my account?

If you choose to close your account then you will lose all your reward points. You can't transfer reward points to other accounts, so for that reason, we suggest you redeem your reward points before you close your account.

Why I can’t play in practice mode?

If you have a practice account, then you are allowed to play 250 games only. If you want to continue playing in practice mode then we suggest you create a real money account. Each $10 deposit you make will add another 250 games to your practice account.

Can I close my player’s account?

If you find yourself having gambling problems, then it is a good idea to close your account at the casino. You can try closing your account temporarily first and if that doesn’t work then you can permanently close your account.

What currencies are available at HeySpin Casino?

At this point, there are 7 currencies available at HeySpin including the following ones:

  • $ - US Dollars
  • € - Euro
  • £ - British pounds
  • Kr - Kroner (DKK,NOK,SEK)
  • R$ (BRL)
  • C$ - Canadian Dollars
  • AU$ - Australian Dollars

What Responsible Gaming tools does HeySpin Casino offer?

How do deposit limits work?

We suggest every player set deposit limits to their account even before they start playing. This is a great way to stay more in control of how much money and time you spend gambling. You can set daily limits and they are applied each day at 12:00 AM and they end at 11:59 PM. Weekly deposit limits are applied each week on Monday at 12:00 AM and end on Sunday at 11:59 PM.

Monthly deposit limits are applied each month starting from the first day of the month at 12:00 AM and ending the last day of the month at 11:59 PM.

Can I play live dealer games at HeySpin Casino?

Yes, HeySpin Casino has more than 100 live casino games you can play. This will bring the casino experience closer to you and you can at least for a moment feel like you are playing in a real land-based casino. The selection of games is huge, and you can find different variants of blackjack, roulette, and poker, just to name some.

Can I get free spins at HeySpin Casino?

HeySpin Casino has some regular promotions that offer free spins bonuses. If you don't want to miss anything we suggest you head to the Promotions page from time to time and see what is waiting for you.

What software providers are available at the casino?

There are more than 1000 games at this point at HeySpin Casino. Some of the major names include NetEnt and Microgaming, which are some of the leading software providers in the online casino industry.

What happens if I don’t meet the wagering requirements?

If you fail to meet the wagering requirements of the welcome bonus, then you will lose your bonus funds. We suggest you read the terms and conditions of each bonus before you even accept it.

Is the HeySpin Casino safe?

HeySpin Casino has all the necessary licenses to operate. This means you can easily transfer funds to and from your account and play your favorite games without having to worry about anything.

Can I play on a mobile device?

HeySpin Casino has a mobile platform that will allow you to play your favorite games any time you want. You just need your hand-held device and a stable internet connection. You don’t have to download an app, you can access the casino using your browser.

Total score7.6
Pros
+ Instant-Play
+ Available on all Platforms!
+ Fast Cash Deposit
+ SSL Encrypted

Quick casino facts

Year foundedYear founded: 2020
BonusesBonuses (5)
Cashback BonusFree Spins BonusReload BonusSign-up BonusWelcome Bonus
CountriesCountries (7)
Austria
Canada
Finland
Germany
Ireland
Norway
United Kingdom
CurrenciesCurrencies (9)
Australian dollars
Brazilian reals
British pounds sterling
Canadian dollars
Chilean pesos
Euros
New Zealand dollars
Swedish kronor
US dollars
Deposit methodsDeposit methods (23)
AstroPay
Bank transferCredit Cards
Debit Card
EPS
EasyEFT
EcoPayz
Euteller
GiroPay
Interac
Klarna
MasterCardMuchBetter
Neteller
PayPal
Paysafe Card
Prepaid Cards
Skrill
Skrill 1-Tap
Trustly
Visa
Zimpler
instaDebit
GamesGames (7)
LanguagesLanguages (4)
English
Finnish
German
Norwegian
LicensesLicenses (2)
SoftwareSoftware (30)
1x2Gaming
Ainsworth Gaming Technology
Amatic Industries
Amaya (Chartwell)
Bally Wulff
Betsoft
Big Time Gaming
Blueprint Gaming
Booming Games
Elk Studios
Evolution Gaming
Fantasma Games
IGT (WagerWorks)
Inspired
Microgaming
NetEnt
NextGen Gaming
Nolimit City
PariPlay
Play'n GO
Playson
Pragmatic Play
Quickspin
Realistic Games
Red Rake Gaming
Red Tiger Gaming
SG Gaming
Scientific Games
Sigma Games
iSoftBet
Support typesSupport types (2)