Chargebacks and Disputes: Navigating Credit Card Issues at Online Casinos

If you think there was an error with your M-Pesa or bank payment, contact your bank or Safaricom (for M-Pesa) to file a dispute. But first, try to sort things out directly with the betting site's customer support.

The time it takes to settle a dispute can vary, from a few weeks to several months. It depends on how complicated the issue is and how quickly your bank or payment provider investigates.

Your bank or M-Pesa might charge a fee for starting a dispute. Usually, the online casino or betting site is the one who ends up paying these fees. Check with your bank or M-Pesa provider for their specific policies.

If the casino challenges your dispute, your bank or payment provider will investigate further. If the casino can provide enough evidence to support their case, your dispute might be rejected.

Yes, some online casinos might close your account or limit your betting options if you file a dispute they consider invalid. Always try to resolve the issue with them first.

Yes, many international and local Kenyan online casinos accept credit cards like Visa and Mastercard. However, M-Pesa is generally more popular.

Most Visa and Mastercard credit cards are accepted at online casinos in Kenya. Check with your specific bank to ensure your card is enabled for online gambling transactions.

Consider credit cards offering rewards points or cashback on online purchases. Compare interest rates and fees before choosing a card for online gambling. However, using M-Pesa directly from your mobile wallet is often a more convenient option in Kenya.

Several online casinos in Kenya advertise fast payouts, but processing times vary. Look for casinos that support M-Pesa withdrawals as these tend to be quicker. Check reviews and compare withdrawal times before depositing.

If your M-Pesa transaction fails while placing a bet, contact the betting site's customer support immediately. They should be able to help you resolve the issue or refund your stake.